While waiting for my van to be repaired, I read a fun story about a couple who traded in their Cadillac for a Jaguar XK8 convertible. I couldn’t help smiling with understanding as I read their typical story.
“This time we bought a Jaguar. … There was not warranty, but Dave Mueller, our salesman, said, ‘If any problems crop up in the next week or so, we will of course take care of them.’ And he was as good as his word.
“Ten miles from the dealership, a warning light appeared on the dash. ‘DSC System Fault.’ Oh-oh; now it starts, I thought. Dynamic Stability Control. I immediately called Dave, and he said, ‘Take it to the Jaguar dealer and we’ll pay for whatever it needs.’ Turned out it was a faulty steering position sensor ($495), instantly diagnosed and fixed the next day. Done, and no more problems since. Or ever again, I’m sure. The British car owner’s prayer.”
Peter Egan in “The Jaguar Solution” in Road & Track August 2012